Still not convinced you need an employee-centric culture? Check out these 5 reasons to focus on your employees:
You Can’t Be Customer-Centric Without Being Employee-Centric
It’s easy to focus so much on your customers that you neglect your employees. Every company wants to be customer-centric, but you have to be employee-centric, first.
If you don’t focus on your employees, they won’t care about your company, so they won’t put your customers first.
Disengaged Employees Influence Others
If you don’t focus on your employees, it’s easy for them to become disengaged, and disengaged employees can influence other employees. They spread gossip, show up late, leave early, and make more mistakes in their work. They’ll meet expectations, sure, but they won’t do anything beyond that.
Spend time on your disengaged employees to find you why and what you can do to fix it. If they won’t talk to you or don’t want your company to change, then it might be time to let them go and find someone who will be more invested in your company.
Disgruntled Employee Will Cost You
Disgruntled employees can cost you a lot of money.
They might complain about your company online, where customers and potential customers can see it and choose not to shop with your company anymore.
If a disgruntled employee quits, you’ve lost the time, money, and effort you’ve already invested in them. You also risk overworking the rest of your staff, which could lead to more people leaving.
Your Employees Want to Be Heard
One of the easiest ways to create an employee-centric culture is to let your employees know that your door is always open.
No matter how much your employees love working for you company, they probably have a complaint now and then. If your employees don’t feel like they can share their complaints, they’ll keep them bottled up until they become disengaged and disgruntled employees.
To prevent this, give your employees plenty of opportunities to give you feedback. You can allow anonymous feedback, too, for the people who don’t want to share their criticisms or are afraid of confrontation.
You Can Foster Collaboration & Innovation
Because your employees will feel comfortable talking to you about anything, they’ll feel like they are part of the bigger picture. They’ll work better with other employees and come up with new, innovative ideas.