Asking your workers to complete an employee satisfaction
survey is a great way to gauge and respond to the needs of your team. Regularly
checking in with your staff in this manner is great, but it is equally
important, then, to act on their feedback. Check out these seven ways to
respond to surveys.
1. Share the results
After you’ve collected and reviewed all the surveys, share
what you’ve learned. If you don’t disclose the results, you might deepen any
problems your team already has. When you share your findings, highlight the
good and the bad so everyone knows you’re not hiding anything.
2. Select key areas to focus on
If your surveys reveal multiple problem areas, don’t try to
fix everything at once; you’ll end up being overwhelmed and might not be able
to address the issues effectively. Instead, pick one key area to focus on, so your
team knows that you’re taking their feedback seriously.
3. Ask questions
Your workers might not have been able to fully explain their
issue in the survey, so don’t assume you know what they meant. After you’ve
chosen a key area to work on, send out follow up questions to find out what’s
really going on.
For example, if your team has concerns about communication,
find out if they think you don’t communicate enough, or if you need to back off
sometimes and give them space to do their work. They could also mean that the
company isn’t being transparent enough and they want to be included
in some of the decision making. You won’t know the details until you ask.
4. Brainstorm solutions
Hold a brainstorming session with your staff to find
potential solutions to the problem. Since your team brought it to your
attention in the first place, they might have some creative and effective ideas
on how to fix the issue.
5. Build a plan
Once you have potential ways to fix the problem, you’ll be
able to create an action plan. Assign dates to different aspects of the strategy
so everyone can monitor the changes and will recognize that you’re making
efforts to change the current situation.
Continue to regularly send employee surveys to make sure
your small business is moving in the right direction and making progress. If
your next survey reveals that your original focus area has improved tremendously,
it’s time to tackle the next issue. Because you’ve shown your staff that you address
their concerns, they’ll be more likely to continue giving you feedback.