Worker completing an employee satisfaction survey

7 Ways to Respond to Employee Surveys

Asking your workers to complete an employee satisfaction survey is a great way to gauge and respond to the needs of your team. Regularly checking in with your staff in this manner is great, but it is equally important, then, to act on their feedback. Check out these seven ways to respond to surveys.

1. Share the results

After you’ve collected and reviewed all the surveys, share what you’ve learned. If you don’t disclose the results, you might deepen any problems your team already has. When you share your findings, highlight the good and the bad so everyone knows you’re not hiding anything.

2. Select key areas to focus on

If your surveys reveal multiple problem areas, don’t try to fix everything at once; you’ll end up being overwhelmed and might not be able to address the issues effectively. Instead, pick one key area to focus on, so your team knows that you’re taking their feedback seriously.

3. Ask questions

Your workers might not have been able to fully explain their issue in the survey, so don’t assume you know what they meant. After you’ve chosen a key area to work on, send out follow up questions to find out what’s really going on.

For example, if your team has concerns about communication, find out if they think you don’t communicate enough, or if you need to back off sometimes and give them space to do their work. They could also mean that the company isn’t being transparent enough and they want to be included in some of the decision making. You won’t know the details until you ask.

4. Brainstorm solutions

Hold a brainstorming session with your staff to find potential solutions to the problem. Since your team brought it to your attention in the first place, they might have some creative and effective ideas on how to fix the issue.

5. Build a plan

Once you have potential ways to fix the problem, you’ll be able to create an action plan. Assign dates to different aspects of the strategy so everyone can monitor the changes and will recognize that you’re making efforts to change the current situation.

6. Implement the changes

Once you have a plan, it’s time to put it into action. Encourage your staff to give you feedback throughout the process, so you can adjust as necessary.

7. Follow up

Continue to regularly send employee surveys to make sure your small business is moving in the right direction and making progress. If your next survey reveals that your original focus area has improved tremendously, it’s time to tackle the next issue. Because you’ve shown your staff that you address their concerns, they’ll be more likely to continue giving you feedback.

Learn more about how to create an effective employee survey.