How to Handle Time-Off Requests
The holidays are a busy time, and your employees are probably eager to take time off for the festivities. Of course, you wish you could approve every request. But you still have a small business to run and need your staff to be productive (and actually at work).
If you mishandle time off requests, you could face some serious consequences. For example, if you approve too many vacations, you won’t be able to give your customers the support they need. If you don’t approve any, however, you might damage your culture and employee satisfaction.
You need a policy to make sure you’re handling time-off requests fairly. You might deal with more requests during the holidays, but a solid policy can help you handle time off appropriately all year long.
Here are important points to consider when creating your policy:
Consider approving time-off requests on a first-come, first-served basis. This will encourage your workers to ask for time off well in advance, so you won’t be scrambling to make scheduling changes.
Additionally, set a limit on how many people can be off each day. That way, you’ll be sure you have enough team members working to handle your small business’s needs.
Set a limit
If the holidays are a busy time for your business, set a limit on the number of days your employees can take off during the holiday season.
For example, if you know that December is a busy month, encourage your staff to ask for no more than three days off.
Your store is always swamped the Saturday before Christmas. You expect this year will be the same and that you’ll need all hands on deck. When you know that you’ll need your whole team to serve the needs of your customers, it’s okay to set a black-out period for time off requests. Black-out days are dates where everyone must come to work (except in the case of an emergency).
Read also: Answers to 10 Common PTO Questions
Let employees work from home
If your business can handle it, consider letting your staff work from home during the holidays. If your workers have the flexibility to work wherever they are, they can still be productive and are less likely to ask for time off during the busy holiday season.
Set a deadline for requests
Make sure your employees know how far in advance they need to ask for time off.
If you require everyone to submit their requests at least two weeks in advance, for example, you’ll still have time to create schedules based around who has off.
Read also: 7 Things to Include in Your Time Off Policy
Whether you offer paid or unpaid time off, make sure you’re tracking all time-off requests. Record how much time each employee is asking for, when they’re asking for it, and why they want time off (it’s up to you how specific the reason needs to be).
This will help you spot any problems. If someone is asking for a lot of time off, for example, consider scheduling some time to chat with them and ask how everything is going. You might discover that they’re unsatisfied in their role, and you can find a way to improve morale. Or, you might learn that they’ve been dealing with some problems at home and can work to create a more flexible schedule to help them through it.
You might also discover that you have an employee that isn’t taking time off. To make sure they don’t burn out, suggest that they take some time off after the holidays. They might be afraid to ask for time off and just need a nudge.